Score One for Dental Teamwork

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Like a sports team, a dental team must work together effectively to achieve success. As the office manager, you serve as your team's "cheerleader" - calling the plays and coordinating the best strategy for the team. You also play a crucial role in promoting teamwork in your practice.

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How is Score One for Dental Teamwork

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Teamwork offers many benefits in the dental practice. When everyone on a team is in sync, patients feel the difference in how they are treated and in the excellent care they receive.

With the right tools and techniques, you can lead your practice to victory!

Coach Your Team to Their Highest Potential

A good team starts with the "draft." Doctors and office managers should take extreme care in the hiring process and only seek out those with a strong desire for personal and professional success. Hire motivated people-not people who need to be motivated.

Once your perfect team is in place, the coaching begins. An effective team needs ongoing training and support to allow them to reach their potential. Good teamwork begins with good coaching and must be constantly nurtured and rewarded. It is the responsibility of the office manager to constantly involve them in the learning process, to enable them to be successful, productive, happy team players!

The Morning Huddle

As the "cheerleader" of your team, you must be aware of any issues among staff. If there is dissension or unresolved feelings among team members or with the doctor, you must encourage these feelings to be shared in an open and honest environment so they can be resolved quickly.

Open the lines of communication during a daily morning "huddle." Holding regularly scheduled staff meetings is critical to building teamwork in your office. These meetings are a time to discuss the previous day and the current day's schedule, while allowing time for team members to ask questions and air concerns. Daily huddles will provide your staff with the focus and direction they need for a productive day.

Your Partner

Your hygienist can play an important role in helping you promote teamwork in the office. The hygienist is looked upon by other team members as someone who has, through education and practical experience, achieved a high level of value to the team. His or her role is to use this position of respect to positively impact others.

Regular communication is vital to creating an effective partnership with your hygienist. You should meet regularly to review the schedule and production goals. Spend time role-playing how to effectively educate patients. Monitor office trends, such as high cancellation rates and poor case acceptance-and brainstorm ways to overcome these challenges together.

Teamwork Begins with You

If you think your office could use some team-building inspiration, hold a customized team-building event for your staff.

Remember that effective teamwork begins with you-so lead your team by example. Pitch in to help a colleague who seems overwhelmed, and remember to always thank your team members for their assistance. Incorporate these teamwork techniques into your practice and everyone wins!

One Last Note

A good team will consistently excel when they:

Are always there for each other and ready to help when needed. Share a common desire for personal and professional success. Share the same core beliefs and values. Focus on improvements to consistently achieve the practice goals. Are eager to learn and grow together. Are committed to each other. Realize that everyone on the team is unique and special. Enjoy spending time together.

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